Transportation Safety

Canadian Air Transport Security Authority

Communications Plan for Pandemic Influenza

The Authority needed to organize communications activities for its pandemic influenza plan. The communications plan focused on preparing staff and external stakeholders for an influenza pandemic. NIVA was retained to develop a communications plan that would identify goals, key messages, target audiences, and implementation tactics. The plan identified which communications vehicles were appropriate for each audience, and included face-to-face training opportunities for screening staff, lunch-and-learns for staff, and use of existing websites and newsletters to reach internal and external stakeholders.

Canadian Air Transport Security Authority

Operational Plans

NIVA organized and edited over 70 plans to describe site operations and provide contingency arrangements, emergency procedures, reporting requirements, hours of operation, and other critical operational information needed by airport stakeholders.

Canadian Air Transport Security Authority

Restricted Area Identification Card Deployment Manual

Communications Plan for Pandemic InfluenzaTo assist airport authorities in deploying the new Restricted Area Identification Card at Canadian airports, CATSA held a two-day meeting with airport authorities, supported by a manual containing detailed information on various aspects of the deployment. As the manual was written by multiple authors, NIVA edited and formatted the content, designed and implemented an attractive cover and page layout, and coordinated print production. The copies of the final manuals were delivered to CATSA under a very tight deadline.

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Canadian Air Transport Security Authority

Standard Operating Procedures Manual

NIVA assisted in the development of Standard Operating Procedures. This large-scale project involved substantively editing the existing text, standardizing graphic images, incorporating review comments, translating text and images into French, formatting both language versions, and proofreading and indexing the final versions.

NAV Canada

Aeronautical Information Publication

NIVA edited and completely redesigned AIP (Aeronautical Information Publication) Canada to satisfy the requirements of the International Civil Aviation Organization for a state aeronautics information publication. The five parts of this technical publication are distributed to the international aviation community in bookmarked and hyperlinked PDF files on CD through subscription and on NAV Canada’s website.

OC Transpo and Société de transport de l'Outaouais

Transit-Secure Communications Strategy

NIVA produced a communications strategy to provide OC Transpo and Société de transport de l’Outaouais, the two transit authorities in the National Capital Region, with a blueprint for coordinated communication tactics. This strategy focused on encouraging the public to play a role in protecting the system from terrorism. The strategy was funded by Transport Canada’s passenger rail and urban transit security contribution program, Transit-Secure. We interviewed staff and stakeholders, researched similar strategies, wrote a situational analysis, and produced bilingual versions of the strategy.

OC Transpo

Visual Design Standards

Visual Design StandardsNIVA worked with the Customer and Information Department to compile a series of visual design standards pertaining to external communications such as timetables, information posters, bus panels, promotional items, fact sheets and brochures, vehicles, and clothing. The resulting guide provided corporate identity requirements and guidelines for design in all categories of internal and external communications. The guide also included specification sheets for the various types of communications, detailing colours, fonts, and dimensions.

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Transport Canada, Civil Aviation

Criteria for Development of Instrument Procedures

NIVA reconstructed the digital version of the Criteria for the Development of Instrument Procedures from a hardcopy version of the document. We developed a template and applied it to the document in both English and French. NIVA was also responsible for editing and for incorporating updates.

Transportation Safety Board of Canada

Swissair Flight 111 Communications Strategy

The communications campaign surrounding the release of the Swissair Flight 111 Investigation Report was one of the most complex and sensitive for the federal government. This effort required NIVA to work with the investigation team and to manage the documentation process, develop the accompanying web repository, and plan the strategic communications in support of the release of the final report.

Transportation Safety Board of Canada

Swissair Flight 111 Investigation Report

As part of our work to provide communications support for the Swissair Flight 111 accident investigation, NIVA developed an Internet site to view the final report and supporting technical information. The website provided multiple points of access and included multimedia files such as burn test videos. Winner of Award of Excellence, Society for Technical Communication.